Terms & Conditions

1. General Definitions

Welcome to Baby Holiday Gear!

This website is operated by Caroline Vlaardingerbroek, the owner of Baby Holiday Gear, a small business specializing in baby equipment rentals. By browsing our website or renting any of our items, you agree to the terms and conditions outlined below.

In these terms, “you” refers to the customer, and “we” or “us” refers to Baby Holiday Gear.

2. Our Services

At Baby Holiday Gear, we provide baby equipment rentals in the areas of Thermi, Thermaikos, and Halkidiki, helping families travel lighter and more comfortably.

Our rental period ranges from 1 day up to 60 days, depending on your needs and availability.

All rentals are subject to item availability. While we do our best to ensure that the photos and descriptions on our website are accurate, there may occasionally be small differences (such as slight color variations). Rest assured, these will never affect the quality, safety, or functionality of the equipment you receive.


3. Booking & Payment

To make things simple, all bookings should be placed through our website.

Once we receive your request, we’ll confirm your reservation within 24 hours by email or phone.

Payments can be made securely online using a credit or debit card.

Your rental period begins on the start date confirmed in your reservation. Please note that the full rental period will be charged as booked, even if the equipment is returned earlier than planned.

If you need a little more time, you’re welcome to extend your rental

  • The updated price will be based on the new total rental duration
  • Any additional amount can be paid at the latest upon return
  • Extensions are subject to availability, so we recommend letting us know as early as possible

If the item is not available for extension, it will need to be returned as originally agreed.

4. Delivery

We deliver directly to your location in Thermi, Thermaikos, and Halkidiki, so everything is ready when you arrive.

We will deliver to the address you provide, at the agreed date and time, between 14:00 and 22:00.

While we always do our best to be on time, delivery times are not strictly guaranteed. In rare cases (such as traffic, delays, or unforeseen circumstances), we may need to adjust the delivery time. If this happens, we’ll keep you informed.

For deliveries outside our standard hours, an additional charge may apply.

If you—or someone you’ve designated—are not available at the agreed delivery or pick-up time, we will do our best to contact you by phone or email to arrange a new time.

Please note:

  • A new delivery or pick-up time may be scheduled later than originally planned
  • Additional delivery charges may apply
  • In some cases, we may need to allocate the equipment to another customer if delivery cannot be completed as agreed

In rare situations beyond our control (such as strikes, severe weather, or delays in previous rentals), delivery may be delayed or cancelled. If this happens, we will inform you as soon as possible. While we always do our best to avoid disruptions, we cannot be held responsible for any resulting inconvenience.

All equipment is delivered clean, safe, and in good condition, with appropriate packaging when needed.
We kindly ask you to check the items upon delivery. If anything is not as expected, please let us know immediately—we’ll arrange a replacement as soon as possible.

5. Use of Equipment

All rented items remain the property of Baby Holiday Gear at all times.

Our equipment is intended for personal use only, unless otherwise agreed in advance.

For your baby’s safety:

  • Please carefully read and follow all instructions provided with each item
  • Always use the equipment as intended and according to manufacturer guidelines
  • Ensure the equipment is used safely and responsibly
  • Adult supervision is required at all times when children are using any rented items

You are responsible for taking good care of the equipment during your rental period.

Most items are delivered fully or partially assembled, and final setup may be completed by you.

6. Returning the Equipment

At the end of your rental period, we kindly ask that all items are returned in the same good condition as received, allowing for normal wear from careful use.

Please note:

  • If any item (or part) is damaged, broken, lost, or stolen, and cannot be used again, you may be charged the replacement value
  • Items should be returned with the same (or similar) packaging—damaged or missing packaging may result in additional charges
  • Equipment should be returned clean—excessive dirt may result in a cleaning fee

Regarding timing:

  • Late returns (within 24 hours) may incur additional charges
  • If items are not returned within 24 hours, we may charge the full replacement value

We will inform you within 5 working days of any damage or issues, along with any applicable charges.

7. Cancellations

If you need to cancel your booking, simply email us at [email protected].

Our cancellation policy:

  • 24 hours before the rental starts, free of charge
  • After 24 hours – 0 hours before the rental starts, the first rental day fee will be charged

Please note:

  • The full rental period is charged as booked, even if items are returned early

In some cases, we may need to cancel an order (for example due to unavailable stock, payment issues, or delivery limitations). If this happens, you will receive a full refund within 5 working days.

8. Our Responsibility

Your satisfaction and your baby’s safety are very important to us.

If any item delivered is incorrect, damaged, or not working properly, please notify us immediately upon delivery. You can choose to:

  • Receive a replacement as soon as possible, or
  • Request a full refund

Please note:

  • We are not responsible for accidents or injuries resulting from improper use of the equipment
  • We are not liable for any indirect or consequential losses
  • Any compensation is limited to the amount paid for the rental

These terms are governed by Greek law, and any disputes will be handled by the Greek courts.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

What we collect

When you visit our website or place an order, we may collect:

  • Your name, contact details, and address
  • Payment information
  • Basic technical data (like IP address and browser type)
  • Information about how you use our website

How we use your information

We use your information to:

  • Process and deliver your order
  • Communicate with you
  • Improve our website and services
  • Prevent fraud and ensure security

Sharing your information

We only share your data when necessary (for example with accountants or tools like Google Analytics) and always in line with legal requirements.

Your rights

If you are in the EU, you have the right to:

  • Access your data
  • Request corrections or deletion

To do so, just email us at [email protected]

Data retention

We keep your information only as long as needed, unless you request its deletion.

Updates

We may occasionally update this policy to reflect changes in our services or legal requirements.